Castelli respects the privacy of our guests and website visitors. This policy explains how we collect and use personal information when you visit our website, make a reservation, enquire about an event, or communicate with us.
Who we are
Castelli is a restaurant located on Mahatma Gandhi Street, Piassa, Arada Sub-City, Addis Ababa, Ethiopia. For questions about this policy or your personal information, please contact us at reservations@castelliristorante.com or (+251) 90 116 8884.
Information we collect
When you submit an enquiry through our website, we collect the information you provide, including your first and last name, phone number, email address, preferred date and time, and the type of booking you are interested in. If you contact us by phone, email, or WhatsApp, we may also keep a record of your request and our response.
Our website may collect basic technical information, such as your IP address and browser type, where needed to operate and protect the site. If you choose to tell us about dietary requirements, accessibility needs, or other personal circumstances, we use that information to respond to your request and prepare for your visit.
How we use your information
We use your information to respond to enquiries, arrange and manage reservations and events, communicate with you about your visit, operate and secure our website, and meet applicable legal obligations.
We send promotional information by email or WhatsApp only if you choose to receive it. You can withdraw that choice at any time by following an unsubscribe instruction or contacting us directly. Your decision will not affect your ability to make a reservation.
Who may receive your information
Relevant Castelli staff may access your information to manage your enquiry or visit. We may also use service providers that support our website, email, reservations, and communications. We require them to handle personal information only for the services they provide to us. We may disclose information when required by law. We do not sell guests’ personal information.
Website cookies and external services
Our website may use cookies or similar technology needed for its operation and security. If we use optional analytics, embedded content, maps, or other third-party services, those services may collect information when you interact with them. Where required, the website will provide further details and choices about those features.
How long we keep information
We keep enquiries and reservation information for as long as reasonably needed to manage the booking, respond to related questions, maintain appropriate business records, or comply with legal requirements. We keep marketing contact details until you withdraw your consent or we no longer need them for that purpose. We then delete or securely anonymize information unless we are required to retain it.
Your choices and rights
Subject to applicable law, you may ask what personal information we hold about you, request a copy, ask us to correct or delete it, or object to certain uses. You may also withdraw consent where we rely on it, including for promotional messages. To make a request, contact us using the details above. We may need to verify your identity before responding.
If you have a concern about how your information is handled, you may contact us or raise it with the relevant data protection authority in Ethiopia.
Protecting your information
We take reasonable steps to limit access to personal information and protect it against unauthorized access, loss, or misuse.
Changes to this policy
We may update this policy as our services or legal requirements change. The latest version will be posted on this page with its update date.